Shipping and returns

Shipping

Do you ship to my country?

All products can be shipped to all countries, this may be done discretely and overnight.

Refunds

Products can only be refunded before delivery the buyer may decide to cancel the purchase anytime before delivery and may be be refunded 100%

Your shipping Address

  • Make sure that the shipping address you provide is a residential or a company address.
  • Do not use a PO-box, Post-office or packstations as a shipping address. These addresses cannot be delivered to.

Please double check your shipping address when you make an order!

  • Make sure you provide a full name, street name, house number, zip/postal code, city and country. (for addresses without postal codes, use 0000)
  • For delivery outside the Netherlands it is recommended to include your phone number in the checkout form under your address details so the delivery company can contact you if needed.
  • When the order is shipped the address can not be changed!
  • When you make an error in the shipping address, contact us as soon as you can to change it. After the order has been shipped, we cannot make changes. Your order will be returned to us and we can send it again after you pay the new costs for shipping it again.

When will I receive my order?

  • When we receive your payment, you will receive a status update by email and your order will be processed.
  • Your order will be shipped the same or next business day. If the products you ordered are in stock
  • After the order is handed to the shipping company you will receive another email with a tracking code.
  • The provided tracking code will inform you about the estimated date of delivery of the package at your address or pickup location (in case you have selected UPS Access Point as shipping method)

Discrete packaging

There is no indication on the outside of the parcel what the contents is.  The packages do not contain invoices, packaging lists or instructions. These are only available in digital format. A copy can be requested at any time.

Note: When shipping outside of the EU, we are obliged to put an invoice on the outside of the parcel that has been generated by UPS. Growkits and spores are mentioned as Student Mycology Products or Student Microscopy Set and the prices are ex VAT / TAX. Customers outside the EU might be charged additional import rights and TAX upon delivery.

Which shipping methods will you chose?


We offer you the lowest price possible to ensure you, you get your parcel delivered on time and undamaged.

Shipping methodDetails
Access PointCollect your package from a nearby UPS access point location at a time suitable for your scheduleReceive automatic an email or text alert when your package is ready for collectionYou can follow the status of your shipment with a supplied tracking codeImportant; if you are going to collect your parcel, make sure that you bring an official form of identification or government-issued ID that matches the name on the parcel. If you do not bring it on pickup, you will not get your parcel. Not available in every country.
StandardFast shipping. Parcels arrive quickly and are offered upon to three times in case the recipient is not at home.You can follow the status of your shipment with a supplied tracking code
Express SaverReceive your package within one business day. Available for all non European destinations.You can follow the status of your shipment with a supplied tracking code
PostNLYour package will be shipped with PostNL or a company contracted by PostNL, for example DPD, GLS, or MRW.You can follow the status of your shipment with a supplied tracking code


How much do I pay for shipping?


The prices depend on several conditions: the country of destination, the shipping method and the total weight of your order. Here is how you can find out: Contact us

UPS Standard & UPS Acces Point

Look at the picture below to see how many business days it will be for your parcel to arrive when you choose for the UPS Standard service or UPS Acces Point.

PostNL

Below you will find the indication PostNL provides on the transit days. Note that this is only an indication, Actual shipment might take longer or could ga faster. It might be possible that we do not ship to the countries below, or the shipping method is not available for your country.

PostNL transit time (indication)
Country    Days in Transit Country    Days in Transit 
Andorra2 – 3  Liechtenstein 3 – 4
Austria2 – 3  Lithuania 10 – 12
Belgium2 – 3  Luxembourg 2 – 3
Bulgaria7 – 9  Macedonia 7 – 9
Croatia7 – 9  Malta 5 – 7
Czech Republic5 – 6  Monaco 2 – 3
Denmark2 – 3  Norway 3 – 4
Estonia10 – 12  Poland 5 – 6
Finland2 – 3  Portugal 4 – 5
France2 – 3  Romenia 7 – 9
Germany2 – 3  Serbia 7 – 9
Greece5 – 7  Slovenia 7 – 9
Hungary6 – 7  Slovakia 7 – 9
Iceland4 – 5  Spain 3 – 4
Ireland2 – 3  Sweden 2 – 3
Italy3 – 4  Switzerland 2 -3
Latvia10 – 12  Turkey

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